D
DisputeDesk
← Back to home
New Case
Submit your chargeback
Fill in the details below. Your evidence packet is generated immediately after payment.
1
Case details
2
Pay $49
3
Download packet
Your info
Email address
*
Your name / store name
Chargeback details
Reason code
*
— Select your reason code —
10.1 — EMV Liability Shift (Card Present)
10.4 — Other Fraud — Card Absent (Most common)
11.1 — Card Recovery Bulletin
12.1 — Late Presentment
12.6 — Duplicate Processing
13.1 — Merchandise/Services Not Received
13.2 — Cancelled Recurring Transaction
13.3 — Not as Described or Defective
13.7 — Cancelled Merchandise/Services
4853 — Cardholder Dispute
4855 — Non-Receipt of Merchandise
4860 — Credit Not Processed
4863 — Cardholder Does Not Recognize
4870 — Chip Liability Shift
4871 — Chip/PIN Liability Shift
Shopify order ID
*
Order amount (USD)
Transaction / authorization ID
Transaction date
Customer info
Customer name
Customer email
What was ordered?
Order description
Additional notes for your rebuttal
Upload evidence files
(optional — up to 10 files)
📎
Drop files here or
click to browse
PDF, images, DOCX, CSV · Max 20MB each
Evidence packet generation
One-time · no subscription
$49
per case
Continue to Payment →
↗
Redirecting to checkout…
Your case has been saved. Complete your $49 payment and your evidence packet will be generated immediately.